Payment & Delivery
Some of our items need specialist delivery and not all options are available on all orders. We'll always offer you the fastest possible options for your order, which will be shown to you at checkout.
We'll deliver your order by the Estimated Delivery Date provided in your Payment Confirmation email. You can also track your delivery at any time by selecting the Order Number from your Order History on your Tv Mall Account profile. This is the most current tracking information we have for your order. If this date changes, we’ll let you know straight away by email or SMS.
Delivery address change
It’s not possible to change your delivery address after confirming your order, so please always double check that your address details are correct at checkout. To change your delivery address permanently for future orders, you can update your Address Book under your Customer Information in your Account profile.
On every product page, you can see whether an item is 'in-stock' in our warehouse or if there is a 'lead time' period, which is the time it takes us to order in the item from our supplier. For the most efficient delivery service, we wait until all your items arrive with us before delivering them all to you in one go. This means that some lead time items could hold up the delivery of your in-stock items. On selected orders, we may be able to split your delivery, allowing your in-stock items to arrive faster.
Products missing from shipment/delivery
You will need to submit an online request form or call us urgently on our call centre providing us with your order number. Confirm which item is missing in your shipment received. One of our friendly call cemtre assistants will contact you and assist you ASAP.
Your order will arrive by the estimated delivery date provided in your payment confirmation email and we will send you an SMS on the date of delivery so you know when to expect our Courier. At this point, if you won't be available to receive your order on that day, you can reschedule by calling the number provided in your SMS confirmation. It’s not possible to select a specific date for your delivery, unless you select either the Guaranteed Same Day or Guaranteed Weekend delivery option at checkout. You can view the costs for these in our delivery options section.
Choosing a specific time or day for my delivery
If you select Economy delivery at checkout, it's not possible to select a specific day for your delivery. Eligible orders will be offered the Guaranteed Same Day or Guaranteed Weekend delivery options at checkout, where a specific date will be given. You can view the costs of these in our delivery options section. Your order will arrive by the estimated delivery date provided in your payment confirmation email and we will send you an SMS on the date of delivery so you know when to expect our Courier. At this point, if you won't be available to receive your order on that day, you can reschedule by calling the number provided in your SMS confirmation.